Generally speaking, our orders are processed, packed and shipped within 2-3 business days (M-F) from receiving your order. International orders, are shipped once a week (meaning that depending on when - during the week - you order the processing time can differ slightly). We ship most orders U.S. Priority Mail, and all domestic (US) orders come with delivery confirmation. Once your (domestic) order is sent out, you will automatically be emailed a delivery confirmation (tracking) number to the email you provided us during checkout. This email will come from USPS.com, so please use a valid email address if you wish to receive your tracking info. At present, International orders are not trackable but we will email you to confirm when a order goes out, along with the Customs Declaration form (CN22) to use as your reference..
Our inventory is generally up-to-date, but every so often there are rare instances in which items that are purchased through our online store will be sold out and/or on backorder. In this event, a Mauve Customer Service representative will attempt to contact you via email or at the phone number you provided to let you know that this is the case. We regret that this sometimes happens. Typically we are able to re-stock items rather quickly if they are indeed sold out, but if - at our discretion - the customer wait time seems unreasonable, a cancellation/refund will gladly be processed or suggestions for a substitution order may be offered.
If we are unable to get in-touch with you regarding the availability of your purchase (if in-case it is sold out), we will refund your account (i.e., credit card, paypal, google checkout) in its entirety.
We reserve the right, without liability or prior notice to revise, discontinue, delay or cease to make available any and/or all products or to cancel any order. If an order is canceled by Mauve, then the card used to complete the transaction will be reimbursed in full. If an order is cancelled without notice to the customer, or if there is any question regarding a refund, credit or a cancellation we suggest that you contact your card issuing bank or financial institution in order to check the status of any and all transactions.
Flat rate shipping costs depend on the size of the order and the shipping method you select. Here are the breakdowns for domestic and international shipping prices.
*It is the customer's responsibility to select the appropriate shipping option at checkout. We are based in the US and therefore, USPS Priority and/or USPS Express are only valid (available) For US orders. This means that if you live in Canada, or in one of the select countries that we do ship to, you must select the correct shipping method listed above. Failure to do this, will result in a Paypal or Google Checkout payment request being sent to you in order to retrieve the remaining shipping costs. It is only after these funds are received that our shipping department will release international orders.
*Prices are subject to change because of size or special orders, please contact customer service if you think this means you. Please allow for extra time, especially when you order around the week-end.
International Custom Duties
International orders are subject to being charged customs fees by the destination county's government. We have no control over how much you are charged for customs and the fees are completely independent of mauveonline.com. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
If you have any questions regarding the status of your order please Call us toll free 1888 728 2220 x1
****Presently www.mauveonline.com only ships internationally to: Japan, Canada, Australasia, and Europe.
When purchasing from our online store, your shipping address must match the credit card billing address. If this is not the case, your order will not be processed until an address verification/approval is recieved. This will add an additional processing time of 2-3 days.
